Question 1

Where can I buy more pans?

Accepted Answer

Many of our existing customers are very happy with the BergHOFF Eurocast range of cookware and decide to build their collection so they have a pan for every eventuality.

To save you making another trip to an exhibition we have developed this website where you can purchase the complete range of BergHOFF Eurocast pans and have them delivered direct to your door. Although you are on the site, here is a link you can pass to friends should you wish: www.berghoffgb.com

Question 2

How long have you been selling in the UK?

Accepted Answer

LCC Show & TV Promotions Ltd is a London-based company that has been featuring popular and innovative kitchen, household, and beauty products in the UK for over twenty-five years.

We represent several companies from around the world and promote their products at most of the UK fairs, food shows and home and garden exhibitions.

BergHOFF GB is a fully owned subsidiary of LCC & TV Promotions and is proud to be the exclusive UK distributor of BergHOFF Eurocast Professional Cookware, that originates from Belgium and is sold worldwide.

If you’d like to see these pans in action, why not visit us at one of the hundreds of UK retail shows we attend with this range of cookware each and every year right across the UK!

Question 3

Can I put my pans in the dishwasher?

Accepted Answer

Whilst BergHOFF GB Eurocast cookware can be washed in a dishwasher, we do not recommend that action. We do not recommend using the dishwasher as the chemicals are not good for the ceramic and titanium finish.

We suggest you never put any type of non-stick cookware in the dishwasher as eventually a layer of chemicals will begin to form on top of the surface and you will start to cook on those chemicals rather than on the surface of the pan that you have paid for.

Just rinse with soapy water or wipe out with a damp cloth for best cleaning results as seen in the demonstration video.

Unfortunately putting the pans in the dishwasher automatically nullifies your manufacturers warranty so please go to our product and pan care page to find out more.

Download Recommended Cleaning Methods pdf.

Question 4

Will my pans work on induction hobs?

Accepted Answer

Most certainly! All BergHOFF Eurocast pans are designed to work on induction hobs without any issues. This range of cookware is designed to work on any other hob too including: electric, gas, AGA, halogen and vitro ceramic as well as many, many more…

The cookware is also designed to work in the oven so why not detach the handle and double the pan’s uses!

Question 5

What's the best way to take care of my pans?

Accepted Answer

Our pan care information page gives you a complete overview of how to care best for your BergHOFF Eurocast Professional Series pans.

Question 6

How do you attach the handle?

Accepted Answer

The detachable handle unscrews easily to allow you to move pans from hob to oven - just unscrew the handle and lift out.

Question 7

Are the lids covered by the guarantee?

Accepted Answer

Please note that lids are not covered under any warranty as they are made of glass. Even this toughened glass is obviously a substance that will break if it falls onto a hard tiled floor or something similar.

There are 6 sizes of Glass Saucepan Lids in this range so make sure you are ordering the right size for your BergHOFF Eurocast Professional Series cookware.

The correct way to measure for a new lid is from inside edge to inside edge at the top of the pan.

View Glass Saucepan Lids

Question 8

How do I activate my warranty?

Accepted Answer

On the Warranty Conditions page you simply need to fill out the 'Activate Your Warranty Form' and it's all done!

Question 9

If I have a faulty pan what do I do?

Accepted Answer

Firstly we would like to thank you for purchasing the BergHOFF Eurocast Professional Series of Cookware and we are positive you will have many years of healthy, fat-free and successful cooking from them.

If you have registered your purchase warranty and are still within 5 years of your purchase date and you meet the warranty conditions set out then contact us immediately by email: [email protected] if you are experiencing an issue. In your email, please advise us of the style of pan, its size and when & where it was purchased and we will aim to contact you within 2 working days to try and resolve the issue.

Question 10

If I smash a lid, how do I know which size to buy?

Accepted Answer

The way to measure for a new glass lid is across the diameter of the pan from inside lip to inside lip. This should give you an even number in centimetres.

Question 11

Which pans have removable handles?

Accepted Answer

All the handles are detachable on all the pots and pans except…. the 24cm Pancake pan and the 32cm pancake pan.

Question 12

Can glass lids go in the oven?

Accepted Answer

Yes glass lids can go in the oven up to 200°C.

Question 13

How do I remove Staining?

Accepted Answer

WHITE WINE VINEAGER METHOD: The best way to remove this is to simmer the pan for five minutes in neat white wine vinegar and then wash thoroughly with warm soapy water and rub gently with a plastic scourer. You may find the pan will need a couple of treatments. When you are satisfied it is restored to normal the pan will need seasoning again with oil as you did when it was new. You will know when your pan is clean as all the dots should be white. You might find you have to wipe it over with oil for a few uses after the treatment. Another cause for a pan sticking is that you are using too high a heat underneath it. Our pans only need a low heat. As soon as they are warmed through you should turn the heat down to minimum. They are much thicker than the average cookware and therefore hold the heat much better. Hence low heat required. It is also important that the underside of the pan is kept silver as it was when it was new. If this is not the case the pan will heat hotter than it needs and cause food to stick. It is quite safe to clean the underside of the pan with something like CIF and a metal scourer. BAKING SODA METHOD: For cleaning burned pots with baking soda, you first need to coat the bottom of the pan with a layer of baking soda and then wet it to create a paste. Let this baking soda paste sit in your pot for several minutes. The longer you let it soak (without the paste completely drying) the better. Next, wipe out the pot with a damp sponge. Normally the burned on food will wipe clean, along with the paste. However, if this method didn't completely loosen the burnt food, you will need to take additional steps. Again, cover the bottom of the pan with baking soda and add water. Use a little more water this time to make a thin watery paste. Then heat this baking soda/water solution on the stove, in the pot, for a couple of minutes until it comes to the boil. Remove the pan from the heat quickly after it begins to boil, to avoid the paste burning the pan. Once the water has cooled down sufficiently, so you don't burn yourself, wipe and clean the pot with a plastic scourer to remove the burned on food. Once the burnt food is removed, just wash and dry the pot as normal. The pan will need seasoning again with oil as you did when it was new. Find out more about pan care.

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