FAQ's - Berghoff

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The detachable handle unscrews easily to allow you to move pans from hob to oven – just unscrew the handle and lift out.

Many of our existing customers are very happy with the BergHOFF Eurocast range of cookware and decide to build their collection so they have a pan for every eventuality.

To save you making another trip to an exhibition we have developed this website where you can purchase the complete range of BergHOFF Eurocast pans and have them delivered direct to your door. Although you are on the site, here is a link you can pass to friends should you wish: www.berghoffgb.com

LCC Show & TV Promotions Ltd is a London-based company that has been featuring popular and innovative kitchen, household, and beauty products in the UK for over twenty-five years.

We represent several companies from around the world and promote their products at most of the UK fairs, food shows and home and garden exhibitions.

BergHOFF GB is a fully owned subsidiary of LCC & TV Promotions and is proud to be the exclusive UK distributor of BergHOFF Eurocast Professional Cookware, that originates from Belgium and is sold worldwide.

If you’d like to see these pans in action, why not visit us at one of the hundreds of UK retail shows we attend with this range of cookware each and every year right across the UK!

Whilst BergHOFF GB Eurocast cookware can be washed in a dishwasher, we do not recommend that action. We do not recommend using the dishwasher as the chemicals are not good for the ceramic and titanium finish.

We suggest you never put any type of non-stick cookware in the dishwasher as eventually a layer of chemicals will begin to form on top of the surface and you will start to cook on those chemicals rather than on the surface of the pan that you have paid for.

Just rinse with soapy water or wipe out with a damp cloth for best cleaning results as seen in the demonstration video.

Unfortunately putting the pans in the dishwasher automatically nullifies your manufacturers warranty so please go to our product and pan care page to find out more.

Download Recommended Cleaning Methods pdf.

Most certainly! All BergHOFF Eurocast pans are designed to work on induction hobs without any issues. This range of cookware is designed to work on any other hob too including: electric, gas, AGA, halogen and vitro ceramic as well as many, many more…

The cookware is also designed to work in the oven so why not detach the handle and double the pan’s uses!

Our pan care information page gives you a complete overview of how to care best for your BergHOFF Eurocast Professional Series pans.

Please note that lids are not covered under any warranty as they are made of glass. Even this toughened glass is obviously a substance that will break if it falls onto a hard tiled floor or something similar.

There are 6 sizes of Glass Saucepan Lids in this range so make sure you are ordering the right size for your BergHOFF Eurocast Professional Series cookware.

The correct way to measure for a new lid is from inside edge to inside edge at the top of the pan.

View Glass Saucepan Lids

On the Warranty Conditions page you simply need to fill out the ‘Activate Your Warranty Form’ and it’s all done!

Find out more about pan care.

Firstly we would like to thank you for purchasing the BergHOFF Eurocast Professional Series of Cookware and we are positive you will have many years of healthy, fat-free and successful cooking from them.

If you have registered your purchase warranty and are still within 5 years of your purchase date and you meet the warranty conditions set out then contact us immediately by email: sales@berghoffgb.com if you are experiencing an issue. In your email, please advise us of the style of pan, its size and when & where it was purchased and we will aim to contact you within 2 working days to try and resolve the issue.

The way to measure for a new glass lid is across the diameter of the pan from inside lip to inside lip. This should give you an even number in centimetres.

All BergHOFF Eurocast Frying Pans, Grill Pans, Saucepans, Saute Pans and Stir-fry Woks have detachable handles.

Please note that the Pancake Pans will be supplied with the handle detached but once this is fixed to the pan, it is not designed to be removed quickly and easily like the products listed above.

Yes glass lids can go in the oven up to 200°C.

Please go to our product and pan care page to find out how to look after your pans or you can read our recommended cleaning methods tips.

Download Recommended Cleaning Methods pdf.

 

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