A: Many of our existing customers are very happy with the BergHOFF Eurocast range of cookware and decide to build their collection so they have a pan for every eventuality.
To save you making another trip to an exhibtion we have developed this website where you can purchase the complete range of BergHOFF Eurocast pans and have them delivered direct to your door. Although you are on the site, here is a link you can pass to friends should you wish: www.berghoffgb.co.uk
Q: HOW LONG HAVE YOU BEEN SELLING IN THE UK?
A: LCC Show & TV Promotions Ltd is a London-based company that has been featuring popular and innovative kitchen, household, and beauty products in the UK for over twenty-five years.
We represent several companies from around the world and promote their products at most of the UK fairs, food shows and home and garden exhibitions.
BergHOFF GB is a fully owned subsidiary of LCC & TV Promotions and is proud to be the exclusive UK distributor of BergHOFF Eurocast Professional Cookware, that originates from Belgium and is sold worldwide.
If you’d like to see these pans in action, why not visit us at one of the hundreds of retail shows we attend with this range of cookware each and every year right across the UK!
Q: CAN I PUT MY PANS IN THE DISHWASHER?
A: Whilst BergHOFF GB Eurocast cookware can be washed in a dishwasher, we do not recommend that action. We do not recommend using the dishwasher as the chemicals are not good for the ceramic and titanium finish.
We suggest you never put any type of non-stick cookware in the dishwasher as eventually a layer of chemicals will begin to form on top of the surface and you will start to cook on those chemicals rather than on the surface of the pan that you have paid for.
Just rinse with soapy water or wipe out with a damp cloth for best cleaning results as seen in the demonstration video.
Unfortunately putting the pans in the dishwasher automatically nullifies your manufacturers warranty so please use our recommendation.
Q: WILL MY PANS WORK ON INDUCTION HOBS?
A: Most cetainly! All BergHOFF Eurocast pans are designed to work on induction hobs without any issues. This range of cookwareis designed to work on any other hob too including: electric, gas, AGA, halogen and vitro ceramic as well as many, many more…
QUICK TIP: This cookware is also designed to work in the oven so why not detach the handle and double the pan’s uses!
Q: WHAT’S THE BEST WAY TO TAKE CARE OF MY PANS?
A: We have written a complete overview of how to care best for your BergHOFF Eurocast Professional Series pans and you can read it by clicking right HERE
Q: HOW DO YOU ATTACH THE HANDLE?
A: The handle is very easy to remove and replace – just unscrew the handle and lift out.
There is a video HERE with a demonstration if you are finding it hard please take a look there.
Q: ARE THE LIDS COVERED BY THE GUARANTEE?
A: As lids are made of glass we are unable to guarantee the lids of the pans.
Even this toughened glass is obviously a substance that will break if it falls onto a hard tiled floor or something similar.
However we have made buying new lids as inexpensive and as easy as possible from our website should yours break. Follow this link HERE
Q: HOW DO I ACTIVATE MY WARRANTY?
A: Simply click HERE and it will take you to the warranty sign up page.
Q: IF I HAVE A FAULTY PAN WHAT DO I DO?
A: Firstly we would like to thank you for purchasing the BergHOFF Eurocast Professional Series of Cookware and we are positive you will have many years of healthy, fat-free and successful cooking from them.
If you have registered your purchase warranty and are still within 5 years of your purchase date and you meet the warranty conditions set out then contact us immediately by email: firstname.lastname@example.org if you are experiencing an issue. In your email, please advise us of the style of pan, its size and when & where it was purchased and we will aim to contact you within 2 working days to try and resolve the issue.
Q: IF I SMASH A LID HOW DO I KNOW WHAT SIZE I NEED TO BUY?
A: The way to measure for a new glass lid is across the diameter of the pan from inside lip to inside lip. This should give you an even number in centimetres.
Q: WHICH PANS HAVE REMOVABLE HANDLES?
A: All the handles are detachable on all the pots and pans except…. the 24cm Pancake pan and the 32cm pancake pan.
Q: CAN GLASS LIDS GO IN THE OVEN?
A: Yes glass lids can go in the oven up to 200°C.
We aim to get all purchased items to our customers within 2 -7 working days.
Purchases made through this web site will have automatic warranty activation from date of purchase
LCC Show & TV Promotions Limited
PO Box 1229