Please read the ‘Warranty Terms & Conditions’ that apply to your BergHOFF GB purchase then go and complete your warranty HERE!
This guarantee covers manufacturing defects only and does not cover damages caused by human error.
This warranty does not apply if the use and care instructions published in our literature have not been followed. The warranty does not cover neglect, misuse, abuse, accidents, overheating, commercial or dishwasher use. This warranty does not cover stains, discolouration, exterior scratch marks, dents, and natural loss of non-stick properties due to wear and tear.
Over time, surface imperfections may appear. This is considered normal wear and tear. It will not affect the performance of the cookware.
Discolouration – This is a build-up of burnt food and oils that over a period of time have not been cleaned properly and may cause a barrier between the cookware and the food causing items to stick. This is not a manufacture’s fault and needs to be removed to help restore the non-stick.
See options on how to clean difficult residue off cookware, HERE!
These BergHOFF GB products are guaranteed for 5 years home use only, from the date of purchase which must be registered within two weeks of purchase by completing the activation form online HERE or entering your details on a form that may have been given to you at a point of sale and sending it to the address provided.
Any item found with a manufacture’s defect will be repaired or replaced at the manufacturer’s discretion. Should the defective item no longer be available for whatever reason, an item of similar function and value will be substituted.