Warranty Conditions

BERGHOFF EUROCAST PROFESSIONAL SERIES COOKWARE WARRANTY CONDITIONS
Please read the ‘Warranty Terms & Conditions’ that apply to your BergHOFF GB purchase then complete the Activate Your Warranty form below.

Please note: this warranty activation is only needed for BergHOFF Eurocast products. The Neo Cast Iron products do not need a warranty activation.

This guarantee covers manufacturing defects only and does not cover damages caused by human error.

This warranty does not apply if the use and care instructions published in our literature have not been followed. The warranty does not cover neglect, misuse, abuse, accidents, overheating, commercial or dishwasher use. This warranty does not cover stains, discolouration, exterior scratch marks, dents, and natural loss of non-stick properties due to wear and tear.

Over time, surface imperfections may appear. This is considered normal wear and tear. It will not affect the performance of the cookware.

Discolouration – This is a build-up of burnt food and oils that over a period of time have not been cleaned properly and may cause a barrier between the cookware and the food causing items to stick. This is not a manufacture’s fault and needs to be removed to help restore the non-stick.

Download Recommended Cleaning Methods pdf

These BergHOFF GB products are guaranteed for 5 years home use only, from the date of purchase which must be registered within two weeks of purchase by completing the  Activate Your Warranty Form below or entering your details on a form that may have been given to you at a point of sale and sending it to the address provided.

Any item found with a manufacture’s defect will be repaired or replaced at the manufacturer’s discretion. Should the defective item no longer be available for whatever reason, an item of similar function and value will be substituted.

Damage to the exterior of the pan through neglect will null and void this guarantee.

All glass lids are not covered by the guarantee.

Damage caused by the use of metal kitchen utensils will null and void this guarantee.

Using any Eurocast cookware in the dishwasher will void any other guarantees. The chemicals used over a period of time will affect the surface of the pan and therefore will null and void the guarantee. Please use hot soapy water and just a damp cloth or paper towel to wipe out residual and prepare for cooking. Kindly read about pan care.

BergHOFF GB is owned by LCC Show & TV Promotions which has the right to cancel any orders and refund customers in full without notice in case of errors and admissions.

Thank you for purchasing the BergHOFF food processor supplied to you in the UK by LCC Show & TV Promotions Ltd.

Please be assured that this product has been designed and manufactured to give you many years of trouble-free service. You may already be familiar with using a similar product, but do please take time to read these instructions. They have been written to ensure you get the very best from your purchase.

The warranty ensures that each item is free from any manufacturer’s defects in material and workmanship from the date of purchase for two years. The titanium-tipped blades are further covered for a total period of ten years from the date of purchase. This warranty is provided in lieu of any other warranties, terms and conditions of warranty are overleaf.

For yours and others safety, please refer to the Use & Care instructions supplied within the box before using the appliance.

Read the BergHOFF X5 PRO two year manufacturer’s warranty guide here.

Read the BergHOFF X7 ELITE two year manufacturer’s warranty guide here.

To elongate the lifespan of your BergHOFF food processor you should “oil it” every few months. Simply remove all blades and hold the appliance upside down. Add a few drops of cooking oil (ideally vegetable oil but NOT olive oil) in to the shaft and switch the appliance on for 90 seconds. Then clean the product as instructed with warm soapy water.
WARNING: Always unplug the unit before oiling.

The motor of your X7 Elite is covered by a 2 year warranty. This protects you from any manufacturer defects that may be present, but does not cover wear and tear or damage caused by human error. Any defective products will be replaced or repaired at our discretion – if it is no longer available, it will be replaced with an item that has a similar function and value.

When operating the X7 Elite, please ensure that you follow the instructions that are included with your purchase and the care guide.

The motor base of your X7 Elite is covered by your warranty terms, however, the jug, lid and tamper stick are not covered by this warranty. Your warranty only covers defective products caused by the manufacturer, it does not cover damage caused by wear and tear or the user.

Do not allow the motor unit, chord or plug to get wet. If you submerge the device in liquid of any kind, it will be deemed as misuse and will void your warranty. The jug, blades and lid may be placed into the dishwasher, but the motor unit itself must not be placed into the dishwasher as this will be deemed as misuse. Any damage that is caused to the chord or plug that is the result of a sharp implement will also be deemed as misuse and will not be covered by your warranty.

When processing food with colour, plastic elements and blades may become discoloured. This is deemed as general wear and tear and does not affect the performance of your blender, so will not be covered by your warranty.

Please note that your BergHOFF X7 ELITE will not work without the jug sitting on the base in the correct position. The jug has a small protruding plastic part underneath that must sit correctly into the cut-out switch on the motor part of the appliance.

The blender also has a thermal cut-out switch built into the motor so as to protect itself from overheating. Please refer to the Use & Care instructions supplied within the box for further information.