BergHOFF Neo Cast Neo Cast Iron Grill Pan

Cooking

• Clean and season your pan before use to maximise the non-stick pan’s surface.
• Do not let the flames of a gas hob extend up the sides of your cast iron pans.
• Never let the contents of your pan boil dry.
• Our cast iron cookware can be used on any hob and in the oven up to 315°C.

Cleaning

• Allow your cast iron to cool completely before cleaning.
• Avoid using bleach and cleaning products that may contain citric acid/abrasive cleaners.
• To store cast iron pans, place a dish towel or paper towel between pans when stacking to avoid scratches.

LIMITED MANUFACTURER’S WARRANTY

• BergHOFF® cookware is warranted by BergHOFF® for the life of the product to be free from defects in materials and workmanship, under normal household use provided that the care and use instructions have been followed.
• This Warranty does not cover damage from abuse, commercial use or other non-consumer use, neglect, overheating, or any use not in accordance with the care and use instructions. Slight surface marks, chips, and discolorations after use, are normal and would not be covered in the warranty.
• This Warranty does not cover damages such as the cost of repairing or replacing other property that is damaged due to a defect in the product, the cost for transportation of the product to get warranty service, loss of time, loss of use, or other consequential or incidental damages.
• The Warranty covers the original retail purchaser, or a consumer who receives the product new and unused as a gift from the original retail purchaser. Coverage terminates if a covered consumer sells or otherwise transfers the product.
• This Warranty does not extend any implied warranty provided by any state law to a consumer. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. (Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you).
• Defective cookware will be replaced free of charge, or will be replaced by a similar product or one of equivalent value if the product is no longer in production. We regret that replacement of the exact colour or style may not always be possible.
• To obtain warranty service, please contact the Customer Care Centre to obtain a Return Merchandise Authorization (RMA) number before mailing your cookware to us.
• After you receive the RMA number, mail the cookware, postage prepaid, to the address below. BergHOFF® is not responsible for damages or lost or stolen merchandise. Therefore, the consumer is advised to insure their shipment. Please enclose your return address and RMA number, with a brief note explaining the defect. Warranty returns typically require two to four weeks processing time.

For any enquiries, please contact:
Customer Services
BergHOFF GB
PO Box 1229
St Albans
AL1 9HR
[email protected]

Cast Iron Lifetime Limited Manufacturer’s Warranty Information
PRODUCT: c.25.4cm Fry Pan / 28cm Grill Pan / c.20cm 2.83L Round / c.28cm 6.7L Round /c.29cm 4.7L Oval / c.35cm 7.5L Oval
BRAND: BergHOFF
MODEL: BergHOFF Neo Cast Iron Cookware