Berghoff Eurocast Non-Stick Stir Fry Wok With Lid

Please read the ‘Warranty Terms & Conditions’ that apply to your BergHOFF GB purchase then go and Activate Your Warranty.

This guarantee covers manufacturing defects only and does not cover damages caused by human error.

This warranty does not apply if the use and care instructions published in our literature have not been followed. The warranty does not cover neglect, misuse, abuse, accidents, overheating, commercial or dishwasher use. This warranty does not cover stains, discolouration, exterior scratch marks, dents, and natural loss of non-stick properties due to wear and tear.

Over time, surface imperfections may appear. This is considered normal wear and tear. It will not affect the performance of the cookware.  

Discolouration – This is a build-up of burnt food and oils that over a period of time have not been cleaned properly and may cause a barrier between the cookware and the food causing items to stick. This is not a manufacture’s fault and needs to be removed to help restore the non-stick.

Download Recommended Cleaning Methods pdf

These BergHOFF GB products are guaranteed for 5 years home use only, from the date of purchase which must be registered within two weeks of purchase by completing the Activate Your Warranty form or entering your details on a form that may have been given to you at a point of sale and sending it to the address provided.

Any item found with a manufacture’s defect will be repaired or replaced at the manufacturer’s discretion. Should the defective item no longer be available for whatever reason, an item of similar function and value will be substituted.

Damage to the exterior of the pan through neglect will null and void this guarantee.

All glass lids are not covered by the guarantee.

Damage caused by the use of metal kitchen utensils will null and void this guarantee.

Using any Eurocast cookware in the dishwasher will void any other guarantees. The chemicals used over a period of time will affect the surface of the pan and therefore will null and void the guarantee. Please use hot soapy water and just a damp cloth or paper towel to wipe out residual and prepare for cooking. Read more about pan care.

BergHOFF GB is owned by LCC Show & TV Promotions which has the right to cancel any orders and refund customers in full without notice in case of errors and admissions.

BergHOFF GB Eurocast Professional Series Pan Care Information

Before use: We take this opportunity of re-iterating a few tips that our demonstrators and many leading chefs apply when using these pans: in the first instance, as with all things new, it is advisable to wash out the pan in warm soapy water, rinse, and dry thoroughly. This will ensure any packing residue is removed.

In order to obtain the best cooking results with all BergHOFF Eurocast Professional Series cookware, we would recommend lightly seasoning the inside on first use, by simply wiping out with a piece of kitchen towel lightly dipped in olive oil and then gently heating over a low light for a few minutes to ‘seal’ the oil to the surface. Do not wash up again until after first cooking use.

This re-seasoning method can be used from time to time to restore your pans’ performance if you feel it may be of benefit after prolonged use.

Fat-Free Cooking: To cook in a fat-free environment, especially with sticky food items such as eggs, the demonstrators advocate using a LOW cooking light. It is simply not necessary to use a high heat with these pans, which can intensify the temperature of the pan, both inside and out, resulting in food burning before it has a chance to cook.

However, the best tip we can possibly give is to cook on a low light as stated, but to use a lid at all times, thus creating some moisture for the food (especially eggs) to cook in, in the absence of any fat. If food is left to burn in a pan, caused by cooking over an excessively high heat for a lengthy period, especially using fats or oils that have been allowed to spill down to the underside, thus causing further burning to the base, and then not thoroughly cleaned after use, the result will be an impaired performance for future cooking, and as such is deemed as ‘misuse’.

If a pan is not performing after a period of time and this can be attributed to being ‘burned out’, or not thoroughly cleaned after use, then this cannot be claimed as a defect of the product, but a disregard of the use and care instructions.

Cleaning: Never place a non-stick item of this cookware in a dishwasher. The salts and chemical detergents can damage the non-stick surface and the handle mechanism, causing an impaired non-stick performance and a tarnishing to the metal component of the handle. In some cases, it can also lead to a transfer of black deposits to the hands.

Although the cookware is ‘dishwasher safe’, i.e. it will not melt, break or crack in a dishwasher, this is purely to advise how durable the product is, but in order to retain the non-stick properties and not be in breach of the 5 year warranty, dishwasher use is prohibited.

The cookware should be hand washed in hot, soapy water, you will find that food deposits, fats and oils will easily lift, making harsh dishwasher use unnecessary. After each wash up, ensure you rinse thoroughly, and dry with a soft cloth.

Your BergHOFF cookware will give excellent results if cleaned thoroughly after each use. However, if you find from time to time that you have stubborn or burnt on food residue or sticky sauces, or oils that require more attention, we would simply recommend a good soak in hot soapy water, and the use of a kitchen sponge of the light/dark green variety that can be gently applied to areas where soaking is not proving effective. On no account use any kind of hard scourer, or anything like wire-wool, that has an abrasive surface which will scratch the non-stick.

Utensils: Only wooden, plastic, rubber or silicone utensils should be used on the non-stick surface of the cookware, as use with anything sharp which may scratch or gouge the surface will void the 5 year warranty.

Attaching/detaching the removable handle: Although this is a fairly straightforward procedure, you may wish to see a ‘live’ demonstration on how to attach the handle, for your convenience.

Five Year Warranty: BergHOFF provide a 5 year warranty for their cookware against a manufacturer’s fault to the non-stick surface, but notwithstanding that, the cookware should also be used in accordance with the use and care instructions provided above.

Exclusions of Warranty: This warranty does not apply if the use and care instructions published in our literature have not been followed. The warranty does not cover neglect, misuse, abuse, accidents, overheating, commercial or dishwasher use. This warranty does not cover stains, discolouration, exterior scratch marks, dents, and natural loss of non-stick properties due to wear and tear. Over time, surface imperfections may appear. This is considered normal wear and tear. It will not affect the performance of the cookware.

Discolouration – This is a build-up of burnt food and oils that over a period of time have not been cleaned properly and may cause a barrier between the cookware and the food causing items to stick. This is not a manufactures fault and needs to be removed to help restore the non-stick.

Download Recommended Cleaning Methods pdf

All glass lids are not covered by the guarantee. Using any Eurocast cookware in the dishwasher will void any other guarantees.

It should be noted that the metal knob will get hot to the touch during hob or oven cooking and should always be removed using oven gloves.

Warranty does not apply to damage caused by commercial use. Over time, surface imperfections may appear. This is considered normal wear and tear. It will not affect the performance of the cookware.

This warranty is in lieu of all other warranties. All pans are ovenproof to 260c/500f. The glass lids are oven-proof to 200c. To Activate Your warranty please fill in all the details required as requested on the Warranty page.